All artworks are hand-made by Stephanie at her workspace in Sydney, Australia.

All artworks ship from Sydney, Australia using Australia Post.

We accept payments via PayPal, Mastercard, Visa, American Express, Diner’s Club, JCB, and Apple Pay.

We are currently set up to ship within Australia, as well as to the US, UK, Canada, and New Zealand. For other destinations, please contact us for personalised arrangements.

Cost of delivery of your order depends on the size and weight of your parcel and your destination country. The cost of delivery will be calculated when you proceed through checkout.

Yes.

You can view delivery timeframe estimates for your destination by visiting Australia Post’s delivery calculator here. Ready-to-ship artworks are dispatched within 5 business days, whereas dispatch times for custom pieces are agreed to on a case-by-case basis. We are not responsible for delays with Australia Post or customs delays and international carrier delays for destinations outside of Australia.

If you have not received your shipment in the advised estimated timeframe, please contact us so that we can raise the issue with the carrier and locate your delivery.

You are responsible for taxes and import duties that apply to international shipments into your destination country.

As a guide, shipments into the US from Australia attract zero duties but may attract a state goods and services tax depending on which US state you live in.

Artwork shipments into the UK should attract zero duties but 20% VAT may be payable on arrival into your country.

As this is only a guide, buyers are advised to check which import costs apply to their destination.

If you change your mind about your purchase and would like to return it, please contact us within 14 days of receiving the item, stating the order number. Please choose your purchase carefully, as return postage is at the buyer's expense for change-of-mind returns. You will be responsible for posting the item back to us. When received undamaged, we will be able to refund you the purchase cost. If the item is returned to us damaged it cannot be refunded, so shipping with insurance is advised. Custom commissions can only be returned if they arrive faulty or damaged.

If you receive an item that has been damaged in transit, please send an email to stephaniejamesdesign@gmx.com within 48 hours of receiving it with an attached photo of the damaged item. In cases of a damaged item, you will be entitled to a refund of the purchase price and shipping, and will not be responsible for return postage.

You will need to determine the type of fixing that is appropriate for your wall. Two long screws with suitable wall anchors are a simple way to support the dowel on your wall, and either screw-in or suitably heavy-duty adhesive wall hooks are another option. For a floating look, align your two screws/hooks with the two small slits at the top back of the tapestry.

Yes. If you would like to discuss custom artwork individually tailored to you, please get in touch via our Contact page.

For consignment related enquiries, please get in touch via our Contact page.

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